Today at work I was appointed to help an ex-client who needed to be credited for something. It looked like a simple thing, but I ended up spending a lot of time between my other work, mailing and calling two departments of our company who were blaming eachother for something and in the ended blaming the ex-client instead of looking a bit better... In the end it still turned out to be a simple thing, but apparently it seems so much easier to pass the problem to another department. Well, it kept coming back, now didn't it? Argh... efficiency?